Usj11 Privacy Policy — User Information Protection
Usj11 is committed to protecting the privacy of every user in Malaysia. This policy explains what information we collect, how we use it, and your rights as a user of this platform.
Information We Collect
When you register and use usj11, certain categories of information are collected to ensure the service runs smoothly and securely. We only collect information that is genuinely necessary for the stated purposes.
- Full name, date of birth, and mobile number
- Email address used during registration
- Username and password in encrypted form
- Identity verification information if required for withdrawal purposes
- Records of deposits and withdrawals in Malaysian Ringgit (MYR)
- Payment method used, such as FPX or e-wallet
- Bank account number or e-wallet registered in your name
- Transaction history for internal security audit purposes
- Device type, operating system, and web browser version
- IP address and approximate location based on network
- Login session information, including access time and date
- Screen resolution and browser language settings
- Games played, session duration, and betting activity
- Pages visited and buttons clicked within the platform
- Interaction records with the customer support chat feature
- Technical error logs for platform improvement purposes
Why Is This Information Needed?
All information collected by usj11 is used for clear and legitimate purposes. We do not use user information for any purpose outside the scope stated below:
- Processing account registrations and verifying user identity
- Processing deposits, withdrawals, and all financial transactions in MYR
- Providing accurate and effective customer support
- Sending important notices related to your account, security, or policy updates
- Detecting and preventing fraud, money laundering, or unauthorised use
- Meeting applicable legal compliance and reporting requirements
- Improving overall platform performance and user experience
- Sending relevant promotional information where you have given your consent
Cookies & Activity Tracking
Usj11 uses cookies — small text files stored on your device by your web browser — to enhance your experience on the platform. Cookies help the platform remember your login preferences, save language settings, and ensure your gaming sessions run without interruption.
There are two main types of cookies we use: session cookies automatically deleted when you close your browser, and persistent cookies stored for a longer period to retain your account settings. You can manage or delete cookies through your browser settings at any time, though this may affect the functionality of certain platform features.
In addition to cookies, usj11 uses internal analytics tools to track usage patterns in aggregate, anonymised form for platform improvement purposes. This data is not linked to any user's personal identity.
- Session Cookies
- Active while the browser is open. Deleted when you log out or close the tab.
- Authentication Cookies
- Keeps you logged in so you don't have to sign in again each time.
- Preference Cookies
- Saves your preferred language and display settings.
Data Retention, Security & Third-Party Sharing
Data Storage & Security
Your personal information is stored on servers protected by SSL encryption and firewalls. usj11 applies appropriate technical and administrative security measures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Data retention periods vary depending on the type of information. Active account information is retained for as long as the account remains active. Following account closure, certain data may be kept for as long as required by law or audit obligations.
Third-Party Sharing
Usj11 does not sell, rent, or trade users' personal information to any third party for marketing purposes. Your information may only be shared in the following limited circumstances:
- Approved payment processors to securely handle your MYR transactions
- Legal authorities where required by court order or regulatory obligation
- Technical service providers bound by strict confidentiality agreements
Your Rights as a usj11 User
Every usj11 user has certain rights regarding their personal information. We respect these rights and will process all valid requests within a reasonable timeframe.
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request its prompt correction.
You may request the deletion of your personal information, subject to any legal obligations that remain applicable.
You have the right to object to the processing of your data for marketing or analytics purposes at any time.
To submit any request relating to your privacy rights, or if you have questions about this Privacy Policy, please contact the usj11 team via support email: [email protected]. We will respond within 7 business days. You can also find answers to general questions on our FAQ us.
Changes to This Privacy Policy
Usj11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technical requirements, or applicable laws in Malaysia. Users will be notified of any material changes via a prominent notice on the platform or through their registered email.
The "Last Updated" date at the top of this document will always reflect the most recent revision. We encourage users to review this Privacy Policy periodically. Continued use of the usj11 platform after any changes are published will be considered acceptance of the updated terms.
This policy applies to all users accessing the usj11 platform from Malaysia and other permitted jurisdictions. In the event of any conflict between the Malay version and other versions, the Malay version shall prevail.